We hope the information below answers your enquiry. Please make this your first stop with your enquiry and see if you find your answer here. If not, then please contact us using the contact details.

AFTERSALES

What happens if my watch develops a fault?

Every watch we sell is second hand and comes with any remaining manufacturer’s warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer’s warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

What is the returns policy?
For complete confidence when purchasing online we give you 14 days to return a watch you aren’t happy with for a full refund. Please return items in the same condition and with the same accessories as purchased. retaining the  returns tag and hologram sticker.
 
Once removal of the returns tag and sticker take place. The item is unavailable to be returned.
 
Refunds will be processed after inspection in 5 working days.
 
You can return a watch by post.
Why has my watch stopped?

If your watch is mechanical, it may need winding. A mechanical watch will usually need around 40 rotations of the crown from completely unwound — a manual watch will resist when full, an automatic will go on winding forever. The crown on water resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren’t sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it might need a change of battery.

Why is the second hand on my watch double ticking?

The second hand on a quartz watch will begin a ‘double tick’ as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

Why is my Breitling displaying the message 'EOL'?

Some Breitling watches will display ‘EOL’—end of life—as a battery life warning. A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

What's the difference between mechanical and quartz watches?

A mechanical watch is powered by a tightly coiled mainspring. Manual mechanical watches must be hand wound to keep them in power, typically every other day. An automatic watch is also mechanical; however, it is predominantly wound by a rotor weight that turns with the wearer’s movements. A quartz watch, however, is battery powered and extremely accurate. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

How long does a quartz battery last?

A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years — often, the second hand will begin a ‘double tick’ as a battery life warning. Some Breitling watches will display ‘EOL’—end of life.

PURCHASING A WATCH

How do I know the watch is genuine?

All our watches are meticulously inspected and prepared by our highly trained, manufacturer-accredited watchmakers. Each timepiece is closely inspected inside and out, under high magnification, by our experts, who are trained to spot any indication that a watch might be fake, and when the information is available, we will also cross-reference our watches against official brand records.

How do I know the watch is in the best condition possible?

All our watches are meticulously inspected and prepared by our highly trained, manufacturer-accredited watchmakers. Each timepiece undergoes a rigorous testing regime, using manufacturer-approved tools and equipment, to ensure its condition, accuracy, efficiency and water-resistance meet brand specifications. A multi-stage QC procedure also ensures any problems are flagged and dealt with immediately.

When will I receive my watch?

We offer next day delivery for all watches sent to the UK that are ordered online before 2pm. If you prefer, you can also collect your watch from any of our nationwide locations—simply call to arrange a collection time that is convenient for you. Please be aware that, as part of fraud prevention, we will need to confirm your delivery address with you before dispatch, and your order may be delayed if we cannot make contact with you.

What happens if my watch develops a fault?

If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer’s warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

Will the strap or bracelet fit my wrist?

Due to the nature of pre-owned watches, strap and bracelet sizes can vary; however, we endeavour to provide watches with an adequate strap and bracelet length to fit the average wrist size. Upon purchase of your watch, we will request your wrist size to determine if your watch will be a comfortable fit. Additional links can be purchased if necessary.

Can you find me a specific watch?

If you have a certain watch in mind that we do not currently have in stock, we can create an alert for you so you’re the first to know when one becomes available to purchase. With hundreds of new watches arriving every week, you’ll be sure to find your ideal watch soon.

SELLING A WATCH

How do I sell my watch with Kettle Club?

Selling or part exchanging your watch couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch, we will send you an estimate within 48 hours. You can then send us your watch, or drop it off at select nationwide locations, and after an inspection at our brand-accredited service centre, we will issue you a final offer. If you’re happy with this, we will transfer the money into your account by BACs in 5 days if you’re selling, or complete your order and dispatch your new watch if you’re part exchanging.

Do I need the watch’s box and papers?

Although you don’t need to have the box and papers to sell us your watch, their absence can affect the value. Proof of purchase will be required if you do not have the box and papers.

When will I receive payment for my watch?

Once you have accepted the final offer, we will transfer the money into your account by BACs in 5 working days.

Why are your offers so competitive?

As well as having the largest independent brand-accredited service centre in the UK, we also offer the widest selection of premium pre-owned watches nationwide. This allows us to offer you the most competitive quotes for your luxury timepiece.

Has my watch been received yet?

You can check the status of your enquiry at any time by logging in to your account page. As soon as your watch has been received and booked in, your account will be updated.

Can I part exchange a watch?

If you’re looking to upgrade to a different watch, you can use your current timepiece in part exchange in one simple transaction.

I have a question about my existing enquiry, how can I get in touch?

If you have any further queries regarding your existing enquiry, please contact us or call us on 07397 083 807.

RETURNS

What is the returns policy?
For complete confidence when purchasing online we give you 14 days to return a watch you aren’t happy with for a full refund. Please return items in the same condition and with the same accessories as purchased. retaining the  returns tag and hologram sticker.
 
Once removal of the returns tag and sticker take place. The item is unavailable to be returned.
 
Refunds will be processed after inspection in 5 working days.
 
You can return a watch by post.
Can I return a watch I purchase with finance?

Finance on watches returned or exchanged within the 14-day period can be cancelled on request. The finance can also be ported to another purchase made on return of the original purchase.

Can I exchange the watch for different one?

If your watch is still within the 14-day exchange period and retains its original condition and accessories, you can exchange it for another.

When will I receive my refund?

Once we have received the watch and inspected it, your refund will be processed in 5 working days.